On Windows operating systems, the window in question will appear as follows:

If this window is seen when attempting to view a study with the RemotEye viewer, Java likely needs to be installed. This will require administrative capabilities on the PC in question.

To install Java on windows, visit the following website and click on the large “Free Java Download” button:

http://www.java.com/en/download

After installing Java, Java web start should be automatically selected as an option the next time a user attempts to view a study using the Java web viewer.

Should the RemotEye viewer fail to launch, with an error such as “Unable to create Java virtual machine”, it may be helpful to delete and reinstall the viewer. To do this, open the Java control panel, which will lead to the following screen:

On Windows this can be found by clicking “start” → “Control Panel” and then double clicking the icon for Java or clicking start and typing “java control panel” in the start menu search.

Click on the “Settings…” button in the “Temporary Internet Files” section.

This will bring up a configuration window for “Temporary Internet Files”, as follows:

Click on the “Delete files…” button which is marked in red above. By default, the “Trace and log files” and “Cached applications and applets” will be checked. Click “OK” to delete these items.

When you next select a study to be viewed with the RemotEye viewer, the viewer will be re-installed.