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To obtain debugging logs for the OnePacs Gateway, perform the following steps:

  • Navigate to the following directory in Windows Explorer on the Gateway PC:
    Code Block
    C:\Program Files (x86)\OnePacs\gateway\server\default\log


  • Copy the files named server and server.log.1 to the desktop.
  • Select both of these files in Windows Explorer, right-click on one of them, and select “Send to > Compressed (zipped) folder”
  • A file named server.zip (or “server”) will be created on the desktop, with the following appearance:

  • Transmit this file to OnePacs support to request assistance.  The file may be attached directly to a OnePacs support ticket, for users with technical support contracts in place.